Hairwell Returns

How do I exchange a product? 

The bad news: You’ve received a product that’s arrived defective or damaged. The good news: We replace all faulty items within 30 days of purchase. If this has happened to you, email us at help@hairwell.co.uk.

How do I return my order? 

Send your product (with your name and order number) to the address below and send an email (with your order number and date of shipment) to help@hairwell.co.uk.

Kent Hair Loss Clinic 
200-202 High Street
Bromley
BR1 1PW 

Hairwell Shipping

The below delivery timings are estimates and not guaranteed due to ongoing Royal Mail strike action.

• Standard UK Mainland Tracked (Royal Mail) – Free (2-3 business days)

This delivery service is for England, Wales, and Scotland only. NI, Scottish Highlands, and the Channel Islands must opt for the Europe Tracked Delivery service.

• 1 x Item: Europe Tracked (Royal Mail) – £7.99 (6-7 business days)
• 2+ Items: Europe Tracked (Royal Mail) – £9.99 (6-7 business days)

For all countries inside the European Union, as well as NI, Scottish Highlands, and the Channel Islands.

• 1 x Item: Worldwide Tracked (Royal Mail) – £10.99 (7-10 business days)
• 2+ Items: Worldwide Tracked (Royal Mail) – £13.49 (7-10 business days)

For all countries outside of the European Union